Privacy Policy

1. Data Controller Identity

For the purposes of the GDPR, the Data Controller is:

• TOURKAI KALETZI (trading as ToolUnify)
• Jurisdiction/Location: Thessaloniki, Greece
• Contact Email: support@toolunify.com

2. The Data We Collect

We only collect data that is strictly necessary to provide our digital architecture, web design, and managed hosting services to you.

• Identity & Contact Data: First name, last name, business name, billing address, and email address.
• Financial Data: We do not collect or store raw credit card numbers. Payment details are collected securely by our third-party payment processor, Stripe. We only retain records of transactions, payment statuses, and billing history.
• Technical & Usage Data: IP addresses, browser types, time zone settings, and operating systems used to access our website and client portals.

3. How and Why We Use Your Data

Under the GDPR, we must have a lawful basis for processing your personal data. We process your data for the following purposes:

• Contractual Necessity: To provide our services, process your Setup Fee, deploy your digital architecture, and manage your monthly hosting subscription.
• Legal Obligation: To comply with Greek and EU tax, accounting, and financial reporting laws.
• Legitimate Interests: To prevent fraud, manage chargeback disputes, and ensure the security of our managed hosting infrastructure.

4. Third-Party Data Sharing (Stripe & Infrastructure)

We do not sell, rent, or trade your personal data. We only share data with trusted third parties necessary for delivering our services:

• Payment Processor (Stripe): Financial transactions are handled by Stripe. Your email, billing address, and payment amount are shared with Stripe to process Payment Links and Invoices securely. Stripe acts as an independent Data Controller for your payment credentials. We encourage you to review Stripe’s Privacy Policy.
• Cloud Infrastructure: Your digital assets and minimal administrative data are hosted on secure, GDPR-compliant cloud servers necessary to fulfill our managed hosting obligations.

5. International Data Transfers

ToolUnify is based in Greece. However, some of our service providers (such as Stripe) may process data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring standard contractual clauses (SCCs) approved by the European Commission are in place.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon cancellation of your hosting subscription (following the required 30-day notice) and settlement of all invoices, you may request the deletion of your account data, barring data we are legally required to keep for tax purposes.

7. Your Legal Rights under GDPR

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of incomplete or inaccurate data.
• Request erasure of your personal data (the "right to be forgotten").
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data.

To exercise any of these rights, please contact us at support@toolunify.com. We will respond to all legitimate requests within one month.

8. Cookies Policy

Our website uses cookies to distinguish you from other users, enhance security, and improve your browsing experience. We use essential cookies required for the operation of the site (e.g., session management) and analytical cookies to understand website traffic. You can set your browser to refuse all or some browser cookies, but note that parts of the website may become inaccessible or not function properly.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or our compliance with GDPR, please contact our support team directly at support@toolunify.com.